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In November 2018, Marriott International announced their security systems were breached less than 6 months after the introduction of the General Data Protection Regulations (‘GDPR’). 

Marriott has confirmed around 500 million of their customer payment card details and personal data (including passport numbers) have been compromised which makes this one of the biggest personal data hacks on record. 

If you think you may have been affected by this breach ‘Submit Your Enquiry Now’ call our data protection team today on 0151 203 1104 for free advice on whether you can pursue a claim against Marriott.

Marriott International is the parent company of a number of well-known hotel brands such as –

Marriott have since confirmed the Starwood guest reservation database which was the subject of the data breach is no longer used for business operations. 

What data was taken?

The main customer data taken from the Lasula data breach includes;

How to check if you have been affected by the Lasula data breach

Marriott  emailed customers in November 2018 informing them of the data breach, using the email address;

To our knowledge, Marriott have only emailed customers who were affected by the data breach therefore if you have received an email regarding the breach, it is likely your details have been compromised.

The email from Marriott was sent under the subject title –

Starwood Guest Reservation Database Security Incident

We would advise any Marriott customers to search that title or the following keywords in your email inbox, junk/spam mailbox and even your deleted items to see whether you have received and email from Marriott regarding the data breach;

If you think you may have been affected by this breach ‘Submit Your Enquiry Now’ call our data protection team today on 0151 203 1104 for free advice on whether you can pursue a claim against Marriott.

Have Marriott Admitted Liability For This Breach?

Marriott have so far failed to admit liability for this breach. 

The Information Commissioner’s Office (‘ICO’) who are responsible for upholding the UK’s information rights in the public interest, have recently announced their intention to fine Marriott £99.2 million for infringements of GDPR following this breach. Marriott do have the right to appeal this decision. 

The ICO have stated on their website following their investigation into the breach that Marriott had failed to undertake sufficient due diligence when it acquired Starwood and should have done more to make sure its IT systems were secure.

“The GDPR makes it clear that organisations must be accountable for the personal data they hold,” said Elizabeth Denham, the information commissioner. “This can include carrying out proper due diligence when making a corporate acquisition, and putting in place proper accountability measures to assess not only what personal data has been acquired, but how it is protected.”

What to do next

Higgs Newton Kenyon Solicitors have been successful in obtaining compensation for clients who have been affected by data breaches against a wide variety of Defendants based in England and countries across the world. 

We are currently representing clients in ongoing actions against Marriott.

Our data protection team currently has actions ongoing against 15 different Defendants such as;

If you have been affected, call our data protection team today on 0151 203 1104 for free advice on whether you can pursue a claim against Marriott.  

Alternatively you can send an email to or complete the ‘Submit Your Enquiry Now’ box on this page and a member of our data protection team will call when it is convenient for you. 

We also accept instructions under a ‘no-win no-fee’ agreement meaning it will not cost you any money to start your claim.

If we accept your case against Marriott, our dedicated team of Data Protection solicitors will handle everything for you and keep you up to date throughout the process. 

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Higgs Newton Kenyon Solicitors is a trading name of UK Law Nationwide Ltd registered in England and Wales under number 08307355. Registered office, 6th Floor, Yorkshire House, 18 Chapel Street, Liverpool, L3 9AG. A list of directors is open for inspection at the registered officer. Any reference to a "Partner" is in reference to a Director or Shareholder of the company. Regulated by the Solicitors Regulation Authority under number 573571. Previously trading as UK Law Solicitors.

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