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British Airways (‘BA’) announced on 7th September 2018 that their security systems had been breached over a 15-day period by hackers whereby around 500,000 of their customer card payment details and personal data had been stolen.

If you have been affected by this data breach, you could be entitled to up to £5,000.

Call our data protection team on 0151 203 1104 for free advice on whether you can pursue a claim against BA under a ‘no-win no-fee’ agreement.

Alternatively complete the ‘Submit Your Enquiry Now’ box or email and a member of our team will contact you.

What data was taken?

The main customer data taken from the BA data breach includes;

Have you been affected?

BA emailed customers in September 2018 using the email address:  

To our knowledge, BA have only emailed customers who were affected by the data breach

If you have received an email regarding the breach, it is likely you have been affected. 

The email from BA was sent under the subject title –

Criminal Theft of Customer Data, more information

We would advise any BA customers to search that title or the following keywords in your email inbox, junk/spam mailbox and your deleted items to see whether you have received an email from BA;

Have BA Admitted Liability?

BA have offered to reimburse customers who have suffered financial loss as a result of the breach. They have so far failed to admit liability for this breach. 

The Information Commissioner’s Office (‘ICO’) who are responsible for upholding the UK’s information rights in the public interest, have announced their intention to fine BA £183.39 million for breaches of GDPR following this incident.

What to do next

If you have been affected, call our office on 0151 203 1104 for free advice on whether you can pursue a claim against BA.  

Alternatively complete the Submit Your Enquiry Now’ box or email and a member of our team will contact you.

We also accept instructions under a ‘no-win no-fee’ agreement meaning it will not cost you any money to start your claim.

Higgs Newton Kenyon Solicitors have been successful in obtaining compensation for clients who have been affected by data breaches against a wide variety of Defendants based in England and countries across the world.

We are currently representing clients in an ongoing Group Litigation case against British Airways.

Our data protection team currently has actions ongoing against 15 different Defendants such as;

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Higgs Newton Kenyon Solicitors is a trading name of UK Law Nationwide Ltd registered in England and Wales under number 08307355. Registered office, 6th Floor, Yorkshire House, 18 Chapel Street, Liverpool, L3 9AG. A list of directors is open for inspection at the registered officer. Any reference to a "Partner" is in reference to a Director or Shareholder of the company. Regulated by the Solicitors Regulation Authority under number 573571. Previously trading as UK Law Solicitors.

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